Studies have shown that communication and education are some of the most important factors when it comes to compliance. It also shows that travelers want to do what’s right, but travel policy communication and how it’s delivered is key.

Since it’s one of the critical components for success, we are offering some ideas for creating an effective travel policy communication and education program.


Vary Communication Channels

There is no best one-size-fits-all plan when it comes to communication. You want to find what works best for your company. This could include email, newsletters, intranet, or mobile messaging. Since people vary on how they like to get their information, using multiple channels is a good idea.   

Make it Accessible

The travel policy should be easy to access. When questions arise, travelers need to have a place to go to for quick answers.

Tips: Create a traveler policy handbook to give to new employees during orientation.

Post the corporate travel policy to the company intranet page that’s accessible from home or the road.

Ask for Traveler Feedback

Feedback from your travelers can provide you with valuable information. Asking about their experiences with travel vendors can help guide you with future decision making. Also, getting feedback has the added benefit of showing you’re not just a gatekeeper but also an advocate.

            Tip: Create an online questionnaire using an online app like Typeform.


In-person Training

Whether it’s a workshop or one-on-one training, personal contact enables valuable interaction. When questions or concerns arise, trainers are able to provide immediate feedback. This is especially helpful for new employee orientation.

If workshops are a better fit, that’s great. Workshops provide an excellent forum for questions and answers that may benefit the group. This helps save time.

Tip: When going over the booking and expense report apps, make sure they are available to use during training sessions.

Invest in a Learning Management System

A learning management system is software that facilitates training and tracking of online employee education programs through the use of learning modules.

Depending on your company’s size, industry and culture, a learning module program may be a good fit. They are great for keeping employees up to date with the current policy or future changes that may occur. Learning models can be set up as a requirement with specific due dates.

Tip: Make the training module a requirement with a due date. This provides great visibility to who has done the training and who hasn’t. This will help ensure your travelers are aware of the current policy or any policy changes.

These are just a few of our favorite ideas. If you would like to talk to us about what CTI can do for you, contact us and we will be happy to help you.