TRAVEL NEWS – United Airlines is introducing a new tool to help more passengers make their connecting flights. Since February 2019, United has been testing ConnectionSaver with great success. And starting this week, passengers will be able to use the tool at all major United hubs.

United explains ConnectionSaver:

ConnectionSaver is powered by new technology that automatically identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time. ConnectionSaver also sends personalized text messages to every connecting customer (who has opted in to receive notifications) with clear directions to the gate for their connecting flight and information about how long the walk will take.

United’s ConnectionSaver technology automatically scans flights for customers who are making tight connections to determine if the connecting flight can be held without inconveniencing other customers. The ConnectionSaver tool takes into account factors such as the time it will take for late connecting customers to travel gate-to-gate as well as the impact the hold may have on other flights and customers.

Source: United Airlines News Hub

This tool isn’t just for passengers:

Live and Let’s Fly obtained a copy of a United employee memo explaining how the new tool is designed to benefit airline personnel:

It’s designed to take the guesswork out of deciding whether to hold a flight by a few minutes for connecting customers while taking advantage of planned, early-arriving flights. Our goal is to make the most caring decisions for our customers and employees. The automated system helps our airport teams look at a potential delay with factors from across the board.

It automatically considers arrival times, crew legality, downline delays, airport curfews, how long it takes for customers to travel from gate to gate, bag transfers and more before determining whether to hold and for how long.

In addition, ConnectionSaver is sophisticated enough to tell us the expected ripple effects of delaying any one of our flights at any given location. It’s also highly configurable to meet the changing needs of our airline and designed to integrate with our existing technology systems.

Source: Live and Let’s Fly