COST SAVINGS

On Average, CTI saves it's clients 11-17% off their bottom line

Negotiated Contracts

On an ongoing basis CTI Business Travel, Inc. gathers information about your company’s travel patterns. We track airline, car rentals, hotels, cost per mile, costs per trip, etc. After tracking your company's travel habits for 90 days CTI Business Travel will tailor a strategy to negotiate contracts with vendors that will reduce travel costs. We have a proven track record of being proactive in using this data to negotiate on behalf of our clients.

We will make recommendations to our clients in order to cut travel expenses and then implement these changes. In cities where a client does not have enough volume on their own, to get lower negotiated rates, we use one of our travel partners to get the lowest negotiated rates.

Unused Tickets

If a traveler has an unused ticket it will be attached to their profile and the next time they travel it will be used. On average a company has 23% of their annual air travel volume tied up in unused tickets, and 60% of those tickets are NEVER used. We have the answer to that problem. We track, utilize and all unused tickets purchased through us have to be used through us and can’t be used directly with the airlines.

Second Mile Services

Our Second Mile Services are dedicated to lowering your average ticket price and providing your travelers with personal attention and extra service. CTI Business Travel's commitment to superior service is reflected in the following Second Mile Services:

• After-hours Emergency 800 Telephone Number
• Employee Personal Travel Discounts
• Full-time Account Manager and Dedicated Agent or Team
• Training for Corporate Travel Coordinators or Secretaries
• Complete record of unused tickets with the capability to apply them on next available reservation (we can offer name changes on unused credits with major carriers)
• CTI is NOT a call center
• Hold time expectations are 30 seconds to 2 min max
• 24 hours a day service
  

Forms of Payment

CTI allows clients payment flexibility, whether they want to preload money each month to draw against, individual travellers or department heads credit cards, one company credit card. We even allow clients to choose different forms of payment by department even by traveler. We customize this to your company’s needs.

Our Technology

Our commitment to our clients is to maintain our position as a technology leader in the travel industry. CTI’s online booking tool solutions deliver a HYBRID one stop shop for all travel and expense needs without sacrificing world class customer service. All of our systems offer our100-website search and access to web fares that assures the lowest fare is always offered. Our online booking partners are Concur, Deem and Serko.

• Serko, Deem, and Concur all have the ability to:
  

Customer Service Manager

A Customer Service Manager will be assigned to the company's account to carry out all of CTI Business Travel's service programs. Our Customer Service Manager has a background that includes corporate travel business experience and a proven record in sales and service. Your manager will meet with you periodically to discuss recommendations and to receive feedback.

We trust that when you see the opportunity to have both savings and “Service a Step Above” that your decision will be clear. We look forward to earning your trust and your travel.